Our customer support and knowledge base solutions deliver superior service for customers, employees and partners by transforming information into knowledge. Our Web-based solutions empower organizations to capture intellectual capital, develop and manage a repository of knowledge and effectively answer inquiries over the Web and in the call center.

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  Our Solution

  ContactCSR™, essentially enables end-users to pose a question to an online knowledge base and have it accurately answer the question from a repository of knowledge. This knowledge automatically accumulates and organizes itself as customer support representatives provide assistance through a Web-based ticket tracking interface. The larger the knowledge base, the less work for customer support representatives - which translates to lower support costs. Our solution also allows end-users to communicate with the same representative who is more likely to be familiar with their situation and can provide expedited support - further lowering support costs.

  Unlike traditional keyword based searches, our solution analyzes the question asked and returns relevant results. Our powerful searching algorithms work with many languages including English, Spanish, French, German, Italian and more.